Pulse is a custom CRM solution designed specifically for YMCAs. With robust tools for member management, programs & child care, donations, and more, plus direct integration into the general ledger, Pulse provides a strong and steady operations system backed by a top-notch, caring support team. Follow your heart and schedule a demo today!
Modern Member Experience
Designed with simplicity and efficiency in mind, Pulse features a mobile-friendly member interface that works on all devices. From browsing for new activities to updating payment information, members can manage their accounts with ease.
Members can:
- Join or renew membership, register for programs and childcare, and make donations
- Reserve a spot in group exercise classes and other calendar events
- Manage personal information, make payments, and update payment methods
- Download payment history, tax statements and facility access records
- Choose single sign-on to login using their Google, Microsoft, or Facebook credentials
Intuitive Staff Interface
The Pulse staff interface uses a simple, cart-based design just like the member site. Staff only see options available to them based on their permissions for a clutter-free experience. Current clients report a 75% decrease in staff training time since switching to Pulse!
- Efficient check-in/out functionality with family check-in and child watch features
- Simple member profile pages for quick access to key information
- Easy automated discounting for scholarships, corporate billing, and promotions
- One-click access to statements, access and payment history, and other frequently used reports
- Completely customizable menus tailor each site to each organization’s needs
Automated Communication
Let Pulse send a wide variety of text and email communications automatically, reducing back office tasks and giving staff more time to engage with members in person.
- Follow-up actions can be triggered from any registration — think donation thank yous, scheduled camp reminders, and new member welcome emails
- Send automatic calendar event confirmations, reminders, and waitlist notifications
- Payment return alerts help members manage their own payment methods and past due balances
- Text alerts to easily notify members of last minute program cancellations or facility closures
- Scheduled reports deliver operations data directly to staff inboxes daily, weekly or monthly
Seamless Integrations
With Pulse, put the days of manual uploads, time-consuming struggles getting multiple systems to talk to each other, and lack of real-time information in the past.
- Open API for member and program information facilitates easy third party integrations
- General ledger transactions post immediately to SGA Accounting — no imports or batches
- Automatic nightly upload to the Y-USA national membership database
- Constant Contact and MailChimp integrations for easy email list maintenance
- Family Watchdog and Hall Pass integrations to alert if a registered sex offender is added
Smart System Administration
Under the hood of Pulse, robust system tools allow administrators to maintain system security, configure programs efficiently, and extract data on demand.
- Granular permissions allow for strict control of user functions
- Powerful clone and global edit tools facilitate easy product setup
- No silos or subsystems means all features, settings, and options are available throughout the system
- High level bulk changes tool allows for rapid processing of mass transactions and changes
- An extensive set of canned reports is provided and unlimited custom reports can be created
Unparalleled Customer Support
SGA provides extensive help documentation and fast response through phone and email support.
We believe the #1 asset of SGA is our personal service. Speak directly to someone who knows your team and your organization’s unique setup. Our phone and email support is available Monday-Friday 8-5 EST and 24/7 for emergencies.
Making Your Day Easier
"Working with a smaller company has been an absolute positive. They’re big enough to get it done for everyone, but small enough to give individual attention. My suggestions, requests, and problems get immediate attention. There’s no red tape. There’s no bureaucracy. It’s the same core group of people making decisions. And they’re making good decisions."
Allison Watkins, CFO
YMCA of Virginia’s Blue Ridge
