Partners
SGA has been in business for over 30 years, but the software Ys enjoy today was born in 2001 when a consortium of six YMCAs implemented SGA Accounting. SGA's innovative budgeting and reporting tools were developed using ideas produced in focus groups from within those first six YMCAs. Since then, SGA Accounting has grown organically, with features added almost daily with ideas from our partner Ys. The strength of our partnerships has allowed us to grow to serve well over 100 Ys of all sizes across the country and to launch the SGA Pulse member management platform in 2016. And, those original six Ys are still with us!
Read Success Stories
YMCA of Metro Detroit, Detroit, MI
Michelle Kotas, Senior VP/CFO
Converting to a new general ledger and accounts payable software package has been a top priority for the YMCA of Metropolitan Detroit in recent years, particularly as it became more and more obvious how inefficient and antiquated our current system was. After a very thorough and comprehensive RFP process, SGA stood out among all of the software vendors that we researched on a number of levels, including software functionality, customer service, and value and price. We were highly impressed with how well SGA met the unique needs of our YMCA. Having never gone through a software conversion and implementation, I was expecting an arduous, time intensive and complicated process. Working with SGA, the conversion and implementation went smoothly and efficiently. While there is a significant amount of time that is involved in any software conversion, the SGA team and the user-friendliness of the software helped to make the process as painless as possible. At the end of the project, we were both surprised and extremely pleased with how well things had gone. Now almost a year later, we continue to be pleased with SGA and the choice that we made. Staff throughout the Association have commented on how much they like SGA, the ease of use, and the quantity and quality of financial information available to them. The implementation of SGA has raised the financial awareness and acumen of staff across the Association. We particularly like the G/L Online Financial Statements tool, which allows us to create tailored financial statements and reports to meet a variety of management needs. The drilldown capabilities within Online Financial Statements provide powerful analytical tools for reviewing and understanding the financials. The budget development process has also improved dramatically with SGA, allowing for more realistic and accurate budget expectations. I look forward to our continued relationship with SGA and the ongoing improvements and software developments that will aid us in the fiscal management of the organization.
YMCA of South Hampton Roads
Chesapeake, VA
Accounting Contact:
Christine Duncan, CFO
Pulse Contact:
Amelia Scott, Chief Experience Officer
ymcashr.org
YMCA of South Hampton Roads, Chesapeake, VA
Amelia Scott, Chief Experience Officer
When we opened 2020, we began contract renewals with our former operations software provider. As the pandemic ensued and as our future became less certain, we felt it necessary to pursue other avenues. There were pain points present with our prior service and frankly, our organization needed a different level of features and support. Our Y had been a long-standing customer of SGA using accounting software for more than 10 years. We had watched and followed their progress over the last 4 years as they developed a sales software that matured into a robust platform. Many Ys will tell you that we just do things differently than the rest of businesses and there is truth to that. Ys have unique business practices and SGA has invested the time and talent to develop their team and product in a way that truly supports Y needs. We loved the opportunity to sign on with SGA and collaborate with them on possible future features, but also to work closely on customizing our SGA Pulse experience to match what our Y needs. Internal conversations surrounding our decision making to shift operations softwares was rooted in which provider could serve us for our future. The SGA and YMCA teams were presented with an unprecedented (2020 buzzword) challenge. We needed to implement a new software, work intimately with the core Y and SGA teams, train our staff – all remotely, all without any in-person interaction. Both teams were up for the challenge. It didn't come without bumps in the road or things that would have been just plain easier to do in-person, but that's to be expected. A colleague gave me some advice before we started this process. Beware of the trough of disillusionment – the moment you question why you're doing this and what the heck were you thinking. Every software conversion will have that moment and we had plenty of those times when workload was overwhelming and everyone was learning something new, together. Both SGA and our Y were presented with challenges neither team had experienced before and together were able to push through. Every staff member in our organization is learning a new software. We were with our prior provider for 18 years and it had been a while for some and a new experience for most to have this level of disruption to a core operations software used daily by our staff. Our staff teams were and remain excited to learn the new system. Our front line training was reduced by 75% from 8 hours to 2 hours – direct savings for our Y. The system is easier for our part time staff to learn and understand. That alone is a huge benefit for all Ys, always but especially now. The customization available in the system to match business practices is refreshing and exciting. We have a lot to learn. We have many features to explore. We know SGA will continue to be there with us to have thoughtful conversations to support our growth and recovery. The dedication to system improvements is commendable. We can't wait to see what's next.
Central Coast YMCA
Monterey, CA
Accounting Contact:
Scott Kurteff, Chief Financial & Administrative Officer
Pulse Contact:
Mayra Zendejas, Senior Vice President, Development & Impact
centralcoastymca.org
Central Coast YMCA, Monterey, CA
Scott Kurteff, Chief Financial & Administrative Officer
Our relationship with the SGA Pulse team began with rejection. Twice. If we were dealing with anyone else, that would've been the end. Our experience with SGA Accounting was so profoundly wonderful that we asked SGA about a conversion to SGA Pulse. At the time, SGA Pulse had been rolled out to a select few YMCAs. SGA explained that ensuring premier functionality and customer service took precedence over growth. They were not ready to take us on and compromise the ability to deliver. For this unwavering commitment to paramount standards, I only have the deepest respect. A couple years later, we desperately needed to switch our Sales & Membership system within an extremely short timeframe. This was during the holiday season to boot. For the second time, SGA rejected us – with grace and compassion of course. In this case, the obstacle pertained to their success in lining up continuous customer implementations over an extended period. We had checked with SGA's competition too, only to be told this rapid conversion was "impossible." Unbeknownst to us, the SGA Pulse team reconvened, to see if even the most unconventional and narrow path was achievable. They brainstormed creative solutions, considered what they knew of us as a customer, and called the day after we had reached out. Forget the impossible: SGA said they could make it happen. What followed was perhaps the most impressive, successful, and unthinkably fun experience of my 25+ year career. SGA's technical prowess and capacity for smooth implementation is unrivaled. The system's ease of use, time-saving automation, flexibility (crucial during disruptive events such as Covid), and SGA's stellar customer support are dazzling. Yet, the powerful core of our relationship with SGA is their heart, optimism, caring manner, and a sense of being a part of their spirited family. Rejection has never felt so good.
Crossroads YMCA
Crown Point, IN
Accounting Contact:
Robin Tien, CFO
Pulse Contact:
Mary-Beth Bapple, Operations Software Specialist
crymca.orgYMCA Houston TX
Houston, TX
YMCA of Greater Boston
Boston, MA
The Granite YMCA
Manchester, NH
Accounting Contact:
Laura Nese, Director of Data Management
Pulse Contact:
Laura Nese, Director of Data Management
graniteymca.orgYMCA of Virginia's Blue Ridge
Roanoke, VA
Accounting Contact:
Curt Waskey, Finance Director
Pulse Contact:
Kendra Ermel, Operations Software Specialist
ymcavbr.orgYMCA/YWCA of Winnipeg
Winnipeg, Manitoba
YMCA of Greater Brandywine
West Chester, PA
YMCA of Florida's First Coast
Jacksonville, FL
South Shore YMCA
Quincy, MA
Gateway Regional YMCA
St. Louis, MO
Boys & Girls Club of Metro Richmond
Richmond, VA
Chester County Food Bank
Exton, PA
Fork Union Military Academy
Fork Union, VA
Jett Foundation
Plymouth, MA
Kennett Area Community Service
Kennett Square, PA
Kennett Area Community Service, Kennett Square, PA
Cheri Hipp-Dill, CFO
SGA’s financial accounting system has been an outstanding solution for our nonprofit accounting needs. I first implemented SGA when I was the controller at our YMCA over a decade ago. Since then I have implemented SGA at other non-profits to enhance financial accountability and transparency for budget managers. I have had co-workers say that SGA is “revolutionary” because it has completely transformed their ability to access and understand their budgets and accounting information. The system is intuitive, user-friendly, and designed in a way that makes day-to-day financial management more efficient and accessible for all levels of staff, regardless of financial background. SGA’s implementation and customer service teams are the best I’ve ever worked with and continue to provide excellent personal support long after go-live. The budgeting capabilities are exceptional. SGA gives us the tools we need to manage our accounting responsibilities with confidence while supporting the unique reporting and operational needs of a nonprofit organization.
Project Return, Inc.
Nashville, TN
Roxbury Tenants of Harvard Association, Inc
Boston, MA
The Whole Person
Kansas City, MO
YMCA of Ann Arbor
Ann Arbor, MI
YMCA of Metropolitan Atlanta
Atlanta, GA
The Family YMCA
Augusta, GA
YMCA of Austin
Austin, TX
Accounting Contact:
Andrew Wiggins, Associate Chief Financial & Administrative Officer
austinymca.orgYMCA of Birmingham Inc
Birmingham, AL
North Brandon Family YMCA
Brandon, MB
Cambridge YMCA
Cambridge, MA
Central Connecticut Coast YMCA
New Haven, CT
Accounting Contact:
Melissa Kessell, Sr Vice President & CFO
Pulse Contact:
Jennifer Carey, System Liaison & Applications Manager
cccymca.orgYMCA Central East Ontario
Peterborough, ON
YMCA of Central Maryland
Towson, MD
YMCA of Central Massachusetts
Worcester, MA
YMCA of Central New Mexico
Albuquerque, NM
YMCA of Central Ohio
Columbus, OH
YMCA Central Stark County
Canton, OH
YMCA Central Stark County, Canton, OH
Keith Hendricks, CFO
Prior to implementing SGA Pule and SGA Accounting, many of our processes were still highly manual. For example, staff spent significant time tracking required forms, sending member communications, recording program skill assessments, pulling recurring reports, and routing accounts payable invoices for approval. We also lacked the ability to easily drill down into reports and financial data for deeper insights. By leveraging SGA, we have benefited from more automated workflows and greater efficiency across our organization. What has made the partnership especially valuable is the responsiveness of their team. When we have questions, suggestions, or requests, they listen, respond quickly, and work collaboratively to help us find solutions. It is reassuring to know that SGA is invested in helping YMCAs succeed not only today, but in the future.
YMCA Central Texas
Round Rock, TX
YMCA of Metropolitan Chattanooga
Chatanooga, TN
Cleveland County YMCA
Shelby, NC
YMCA of Greater Cleveland
Cleveland, OH
YMCA Coast Carolina SC
Myrtle Beach, SC
YMCA of Columbia
Lexington, SC
YMCA of Metropolitan Dallas
Coppell, TX
YMCA of Dane County, Inc.
Madison, WI
Volusia Flagler Family YMCA
Deland, FL
YMCA of Delaware
Wilmington, DE
YMCA Eastern Delaware County
Lansdowne, PA
YMCA Eastern Ontario
Brockville, ON
Edwardsville YMCA
Edwardsville, IL
YMCA of El Paso
El Paso, TX
YMCA of Erie PA
Erie, PA
YMCA Fanwood Scotch Plains
Scotch Plains, NJ
Florence Family YMCA
Florence, SC
YMCA Foothills Area SC - Seneca
Seneca, SC
YMCA of Greater Fort Wayne
Fort Wayne, IN
YMCA Frederick County MD
Frederick, MD
Fremont Family YMCA
Fremont, NE
Accounting Contact:
Jack Round, CFO
Pulse Contact:
Ashley Remington, Senior Director of Member Experience
fremontfamilyymca.orgGlacial Community YMCA
Oconomowoc, WI
YMCA Glens Falls NY
Glens Falls, NY
YMCA of Greater Grand Rapids
Grand Rapids, MI
YMCA of Greater Grand Rapids, Grand Rapids, MI
Kimberly Craycraft, Vice President of Finance
As our Y grew, we needed a financial system that could provide greater insight, efficiency, and reporting capabilities. After evaluating several options, SGA stood out for its nonprofit accounting expertise, functionality, customer support, and overall value. The implementation process was well organized and collaborative, making the transition smoother than anticipated. We were converting to a new chart of accounts, implementing several new features, and migrating our fixed asset software. Throughout the process, the SGA team was incredibly patient, answered all our questions, and offered valuable suggestions for improvement. Since going live, we have seen significant improvements in efficiency, financial visibility, and access to timely information. Managers now have better tools to monitor performance and make informed decisions. SGA’s customizable reporting and drill-down capabilities have greatly reduced manual effort, allowing our finance team and budget directors to focus more on analysis and strategic decision-making. Another invaluable benefit of working with SGA is the support they provide. When we have questions or need guidance, we receive a response the same day. Their team takes the time to understand what we are trying to accomplish, helping us achieve our goals or guiding us toward a better solution. They are true partners who support our desire to learn without making us feel like we need to be experts. Most importantly, SGA has strengthened financial accountability across the organization by providing leaders with better information and greater visibility into results. We are extremely pleased with our partnership and look forward to continuing to leverage SGA’s solutions in support of our mission and long-term financial stewardship.
YMCA of Greater Montgomery
Montgomery, AL
YMCA of Greater New Orleans
Metairie, LA
YMCA Greater Providence
Providence, RI
Greater Somerset County YMCA
Basking Ridge, NJ
YMCA Greater Toledo
Sylvania, OH
YMCA Greensboro NC
Greensboro, NC
YMCA of Greenwich
Greenwich, CT
YMCA Hagerstown Maryland
Hagerstown, MD
Hamilton Area YMCA
Hamilton, NJ
YMCA Hamilton/Burlington/Brantford
Hamilton, ON
Hanover Area YMCA
Hanover, PA
YMCA of Greater Hartford
Hartford, CT
YMCA Holyoke
Holyoke, MA
YMCA Idaho Falls
Idaho Falls, ID
YMCA Indianapolis IN
Indianapolis, IN
YMCA of the Iowa Mississippi Valley
Davenport, IA
YMCA of Greater Kansas City
Overland Park, KS
Kettle Moraine YMCA
West Bend, WI
Greater Kingsport Family YMCA
Kingsport, TN
Kokomo Family YMCA
Kokomo, IN
YMCA Lafayette Family
Lafayette, IN
Accounting Contact:
Sharon Thompson, VP of Operations
Pulse Contact:
Jess Dirksen, Membership Operations Director
lafayettefamilyymca.orgFamily Y of Lancaster & Fairfield County
Lancaster, OH
Lawton Family YMCA
Lawton, OK
YMCA of Lincoln, Lincoln, NE
Renee Yost, President/CEO
I was expecting the conversion to follow suit with other conversions: time consuming and filled with trial and error, but it was nothing like that. It was very streamlined, and very little was required on our part which was nice. It didn't require a ton of training, and it was just a super-smooth process. I can't say enough good about it. Both my staff and I are very pleased with the end result. We had several things we wanted to implement in the new system in terms of paying some of our vendors though ACH, importing data, and several other things. They have all worked really smoothly. We are able to easily get things set up, and SGA was very helpful. We were able to check several of those things off our list that we had been talking about for a very long time. We're all very excited, and we're seeing a lot of things now that we both can do to streamline our processes and just make more efficient use of our time. I actually think that in real life, what we're getting from SGA is even better than what was presented to us before we signed on. I didn't need much training; SGA is laid out very well, and I think it just intuitively makes sense to finance/accounting types of people. It's simplistic and yet very powerful. The combination of those two things is just wonderful. There is probably more power and functionality there than we even realize. The thing that I have loved about SGA is that the customer service is just fabulous. I call. They answer the phone. We get to talk to somebody. We get our answers fixed. You just don't always get that with other software companies. I just love the personal service we get. SGA's willingness to help us transition was also just very helpful. I cannot say enough good things about SGA. I have become a very big fan of SGA Accounting.
YMCA of Long Island
Glen Cove, NY
YMCA of Greater Louisville
Louisville, KY
Greater Lowell Family YMCA
Lowell, MA
Madison Area YMCA
Madison, NJ
Meadowlands Area YMCA
East Rutherford, NJ
YMCA of Memphis & the Mid-South
Cordova, TN
YMCA Merrimack Valley
Lawrence, MA
YMCA of Metro North
Peabody, MA
Accounting Contact:
Lisa Ferraro, CFO
Pulse Contact:
Jen Conway, Senior Finance Director
ymcametronorth.orgMetro West YMCA
Framingham, MA
Great Miami Valley YMCA
Hamilton, OH
YMCA of Middle Tennessee
Nashville, TN
Missouri Valley Family YMCA
Bismarck, ND
YMCA Montclair
Montclair, NJ
YMCA of Muncie Indiana
Muncie, IN
YMCA of Greater Nashua
Nashua, NH
YMCA Niagara
St Catherines, ON
YMCA of the North Shore, Inc.
Beverly, MA
YMCA Northumberland
Cobourg, Ontario
YMCA of Northwestern Florida
Pensacola, FL
YMCA of Northwest Louisiana
Shreveport, LA
YMCA of Northwest North Carolina
Winston-Salem, NC
Northwestern Connecticut YMCA
Torrington, CT
YMCA of Oakville
Oakville, Ontario
YMCA of the Capital Area
Baton Rouge, LA
Accounting Contact:
Sonya Miles, CFO
Pulse Contact:
Rebecca Decoteau, VP of Membership & Director of Business Services
ymcabatonrouge.org
YMCA of the Capital Area, Baton Rouge, LA
Rebecca Decoteau, VP of Membership & Director of Business Services
We love SGA! Our partnership with SGA Membership Software has been a strong and positive experience. The system supports our membership operations efficiently while aligning seamlessly with the needs of a YMCA environment. SGA’s team is responsive, knowledgeable, and committed to continuous improvement, making them a trusted partner—not just a vendor. Together, we have streamlined processes, improved accuracy, and enhanced the experience for both staff and members. Transitioning to SGA is one of the best decisions we have ever made.
Old Colony YMCA
Brockton, MA
Olean Family YMCA
Olean, NY
Metro YMCAs of the Oranges
Livingston, NJ
Accounting Contact:
Danny Rosario, CFO
Pulse Contact:
Sharon Malone, Control Assurance Specialist
metroymcas.orgYMCA Pawtucket
Pawtucket, RI
Peninsula Metropolitan YMCA
Newport News, VA
YMCA Penobscot Bay
Rockport, ME
Valley of the Sun YMCA
Phoenix, AZ
The Piedmont Family YMCA Inc
Charlottesville, VA
YMCA of Greater Pittsburgh
Pittsburgh, PA
YMCA of Reading
Reading, PA
YMCA of Greater Richmond
Richmond, VA
River Valley Regional YMCA
Williamsport, PA
YMCA of Greater Rochester
Rochester, NY
Salina Family YMCA
Salina, KS
Shasta Family YMCA
Redding, CA
YMCA of Snohomish County
Everett, WA
YMCA Southeast Mississippi
Hattiesburg, MS
Accounting Contact:
Matt Rumph, CEO/ Executive Director
Pulse Contact:
Matt Rumph, CEO/ Executive Director
ymcasems.orgYMCA Southeastern North Carolina
Wilmington, NC
YMCA of Southwest Florida
Venice, FL
YMCA of Southwestern Indiana
Evansville, IN
YMCA Spartanburg SC
Spartanburg, SC
YMCA Springfield IL
Springfield, IL
YMCA of Greater St Petersburg
St. Petersburg, FL
YMCA of the Suncoast
Clearwater, FL
Tampa Metropolitan Area YMCA
Tampa, FL
YMCA Tri-County of NY
Hornell, NY
YMCA Two State (Becket-Chimney)
Becket, MA
Valparaiso Family YMCA
Valparaiso, IN
YMCA of Metropolitan Washington
Washington, DC
YMCA Watertown NY
Watertown, NY
YMCA's of Waycross GA, Inc
Waycross, GA
Wenatchee Valley YMCA
Wenatchee, WA
West Suburban YMCA
Newton, MA
YMCA Western North Carolina NC - Asheville
Asheville, NC
YMCA Westfield Area
Westfield, NJ
Westport Weston Family YMCA
Westport, CT
YMCA Wichita Kansas
Wichita, KS
YMCA Wyckoff Family
Wyckoff, NJ
YMCA of Youngstown
Youngstown, OH
Treasure Valley YMCA
Boise, ID
Altoona Water Authority
Altoona, PA
Boston Bar Association
Boston, MA
Elk County, Pennsylvania
Ridgway, PA
Elk County, Pennsylvania, Ridgway, PA
Beverly Lenze, Fiscal officer
I am so grateful for SGA and all the staff over the years who have taught me and always been supportive from 1995 until now!
Cumberland County Housing
Carlisle, PA
Anderson Area YMCA
Anderson, SC
YMCA of Metropolitan Fort Worth
Fort Worth, TX
YMCA of Greater Oklahoma City
Oklahoma City, OK
Accounting Contact:
Brianna Carroll, Chief Financial Officer/VP of Finance
Pulse Contact:
Brianna Carroll, Chief Financial Officer/VP of Finance
ymcaokc.orgAllegheny County Bar Association
Pittsburgh, PA
Delaware Nature Society
Hockessin, DE